The objective of this course is to introduce students to quantitative managerial skills. Increasingly managers face decisions that require reliable information and a clear understanding of their agency's profile. Quantitative managerial skills allow for this information and understanding to be provided; it makes possible better decisions in human resources, marketing, operations, finance, accounting, and other functional areas. Objectives of the course are achieved through a combination of Readiness Assessment Tests and critical analysis of evidence based articles and the impact on decision making. Course assignments offer students opportunities to analyze a Patient Satisfaction data set using SPSS and to develop their evidence based decision making skills.

Learner objectives: upon completion of the course, students will be able to: 1) Value the use of statistical analyses for performance management and evaluation of health care services and programs. 2) Display confidence in ability to use quantitative information for management decision making. 3) Reconstruct administrative problems into researchable questions. 4) Evaluate how the characteristics of descriptive statistics can impact management decision making. 5) Select and apply appropriate inferential statistical tests. 6) Relate the results of a hypothesis test with nominal data to "real-life" decision making situations. 7) Demonstrate the ability to work collaboratively in a team environment and hold others accountable for their performance.

Learner competencies (competencies refer to the National Center for Healthcare Leadership Competency Model): accountability; analytical thinking; collaboration; information seeking; innovative thinking; performance measurement; self-confidence.