An introduction to principles, conceptual issues, and practical problems of managing organizational records, both paper-based and electronic. Reviews the legal, administrative, and technical environments that affect the creation, management and use of records. Discusses standards and policies that relate to organizational records and examines functional requirements for record-keeping. Identifies organizational and human factors that affect the creation and use of records. Finally, the course acquaints students with the strategies, techniques and tactics for ensuring that electronic records are captured, preserved and usable over time.