This course covers an introduction to an emerging field called service science. Service science brings together multiple disciplines (computer science, marketing, operations research, information systems, engineering, etc.) to study service systems. Service systems are complex systems that vary in scope (from people to businesses, organizations, governments, and nations) and involve people, information, organizations, and technology adapting dynamically and connecting internally and externally to other service systems through value propositions. In all types of service systems, value is realized through interactions with other service systems.
Technology is often used to support and enable these interactions. This course is intended to help prepare students for successful careers in the information professions where much of the work is service based. The course is designed to build an understanding of the main theories and concepts of service science and to help students apply those theories to better understand, design, and innovate within service systems.