This is an introductory course on managing and resolving workplace conflict. The focus is on studying the various theories related to the nature of conflict and the processes and techniques of conflict resolution in both union and non-union settings. Using this theoretical groundwork, the course will examine and evaluate a variety of third-party dispute resolution systems such as mediation and arbitration. The core of the course will be the study of conflict management systems within organizations and their systematic approach to preventing, managing, and resolving conflict. Students will learn how to identify existing workplace conflict management systems; the phases, components, and considerations when designing and implementing a conflict management system; and the critical elements for evaluating and monitoring the system.