Operations is the term that refers to the process by which an organization converts inputs (e.g., labour, material, knowledge, equipment) into outputs (goods and/or services) for both internal and external markets. In this course, we will study how to manage this process. We will study strategic issues related to how firms determine the way in which they will compete as well as tactical and operational decision making. The course covers a broad range of topics including operations strategy, process analysis and design, forecasting, queueing, inventory management, revenue and supply chain management, quality programs and initiatives, project management, capacity planning, and management including scheduling and linear programming.