Operational Thinking for Managers introduces students to the essential processes that enable organizations to transform inputs into valuable goods and services. This course examines how different business strategies require unique operational capabilities and explores how operations can support organizational goals. Students will learn to apply tools and techniques to improve process efficiency, manage variability, and align operations with strategic objectives. Through case studies, hands-on exercises, and analytical problem-solving, students will develop a foundational understanding of operations across manufacturing and service industries, including health care, financial services, and hospitality.

To stay current with industry trends, the course will also cover how artificial intelligence (AI) can enhance decision-making in operations, with applications in demand forecasting, inventory management, and supply chain optimization. These insights will offer students a well-rounded view of both traditional and modern operational tools.