The purpose of this course is to provide students with an understanding of the needs of archival users, and methods for facilitating access to archival material. The course focuses on information seeking behaviour in an archival context, and the principles, design, and implementation of access and outreach services in an archives. Topics covered are: the information needs of the major user groups including historians, genealogists, administrators, media specialists and school children; remote and on-site access services that meet the needs of various user groups; user education, public programming, outreach, and archival advocacy.