The term "operations" refers to the processes by which organizations convert inputs (e.g., labour, material, knowledge, equipment) into outputs (goods and/or services) for both internal and external markets. In this broad-spectrum course, we will study how to manage these processes. We will view operations through the framework of business processes and discuss process improvement through the management of capacity, throughput, inventory, lead time and quality. We will consider business processes at various levels, from an individual process to an entire supply chain. Within the context of the course, we will discuss several service and manufacturing examples. However, the emphasis of the course will be on the fundamental ideas, principles and tools that are the basis for managing operations in an organization.